RockCandy Concrete Product Guarantee and Disclaimer

Product Shipment Guarantee –  All of our products are packaged in a way to protect our products from damage during transportation.  All shipments are insured for the full amount of the purchase.  Customers are responsible for the inspection of the packaging and the finished products at the time of receipt.  Damage claims must be noted on the delivery ticket with the trucking company at the time of the delivery, and immediately reported to RockCandy Concrete.  Additional instructions for reporting damage claims are included with our shipment.  Customers how follow these above guidelines will be guaranteed a replacement product, including all freight charges at no charge. 

Chipping/Scratching - Concrete is a very durable material, but may chip if struck with another hard object. Scratches may form on your surface if a sharp or rough object is dragged across the concrete.  Minor scratches can be filled in with a wax or Pledge. RockCandy Concrete is not responsible for repairing or replacing any products that are chipped or scratched after delivery is completed.

Cracking - Cracks can form in concrete from stress, movement, shrinkage, weather (freeze-thaw), or abuse to the product. Hairline surface cracks may develop and are considered acceptable in the concrete industry.  RockCandy Concrete is not responsible for repairing or replacing any products that develop or sustain hairline cracks.

Staining - Our concrete has a topical sealer applied for water and stain resistance (left in its natural state, unsealed concrete is porous and will stain).  All sealers used on our concrete products are food safe and are designed to withstand normal use in kitchens, baths and floors.  Highly acidic products such as lemon juice, mustard, vinegar, wine, soda, tomatoes, bananas, pumpkins/gourds, etc., perfumes, colognes, and cleaners or soaps that contain vinegar or citric acids, and other harsh chemicals or solvents such as acetone, ammonia, hydrogen peroxide, bleach, etc. should be avoided or cleaned off of your concrete surface as soon as possible.  These substances may “eat” through the sealer, leaving a light clouding, and could possibly expose or stain your concrete.  There are of course other items and products that may damage your sealer.  We have tested against the most typical, but please use standard precautions to keep your concrete protected.  Staining can also occur if the sealer is compromised (e.g. cutting on it, using abrasive cleaners or scrubbing pads, etc.). RockCandy Concrete is not responsible for repairing or replacing any products that develop stains after delivery is completed.

Product Appearance & Variation - RockCandy Concrete products are made by hand using natural materials and therefore all products will vary in color, size, appearance, and texture.  Concrete products may also show particles of sand, fiber, colorant or Portland cement in various areas.  Fill holes on the surface, edges, and inside of integral sinks will have a different shade or tone of color than the root concrete color.  These variations are not considered a defect but rather a desirable characteristic.  Approved color samples may vary from the finished product. RockCandy Concrete has limited control over the outcome of each product, and is therefore not responsible for replacing or repairing products due to these variations.